Refund policy
Thank you for choosing Tuppii.
We want every pet family to have a positive experience with our products. If you have any questions or concerns about your order, please contact us and our team will be happy to help.
Returns
We accept eligible returns within 30 days after delivery.
To be eligible for a return:
- Items must be unused and in original condition.
- Products must include original packaging.
- Proof of purchase is required.
To request a return, please contact:
Please do not send items back before receiving return instructions from our team.
Non-returnable items
Certain items cannot be returned, including:
- Used or damaged products
- Personalized products
- Gift cards
- Final sale items
- Opened consumable or hygiene-sensitive products
Damaged or incorrect orders
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, contact us within 7 days and include:
- Order number
- Description of the issue
- Photos of the product and packaging
We will review your request and provide the appropriate solution.
Refunds
Once your return is received and inspected, we will notify you about the approval status.
Approved refunds will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider.
Exchanges
At this time, we do not offer direct exchanges.
If you need a different item, please return your original order and place a new order.
Contact
For questions about refunds or returns:
Email: